Privacy Policy

1. Introduction

polysteplab ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website polysteplab.com, use our mobile application, or engage with our Dutch language learning services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Educational Information: Dutch language proficiency level, learning goals, course progress, assessment results
• Communication Data: Messages, emails, and other communications with our support team or instructors

2.2 Technical Information

We automatically collect certain technical information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, session duration
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Providing Dutch language courses, assessments, and personalized learning experiences
• Account Management: Creating and managing your account, processing payments, and customer support
• Communication: Sending course updates, educational content, promotional materials, and responding to inquiries
• Improvement: Analyzing usage patterns to improve our platform, courses, and user experience
• Personalization: Customizing content and recommendations based on your learning progress and preferences
• Legal Compliance: Fulfilling legal obligations and protecting our rights and interests

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment processing companies
• Cloud hosting and storage providers
• Email marketing and communication platforms
• Analytics and performance monitoring services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing under certain conditions
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Remember your login credentials and preferences
• Analyze site usage and performance
• Provide personalized content and recommendations
• Deliver targeted advertising (where permitted)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services. For more detailed information, please see our Cookies Policy.

7.1 Opt-Out Options

You have the option to opt out of certain data collection and advertising services:

• Cookies and Tracking: Adjust your browser settings to manage cookies or use Your Online Choices to control online behavioral advertising.
• Google Display Advertising: To opt out, visit the Google Ads Settings page.
• Google Analytics: To disable analytics tracking, install the Google Analytics Opt-Out Browser Add-On.
• Mixpanel: To opt out, visit the Mixpanel Opt-Out page.
• ZoomInfo: To opt out, visit the ZoomInfo Opt-Out page.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. For users between 13 and 18, we require parental consent before collecting any personal information.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can take appropriate action to remove such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those of your country.

When we transfer your personal information to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The nature of the information collected
• The purposes for which it was collected
• Legal and regulatory requirements
• Your ongoing relationship with our services

When personal information is no longer needed, we will securely delete or anonymize it.

11. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites or services. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: