Cookies Policy

Learn how we use cookies and similar technologies to enhance your Dutch language learning experience.

Last updated: January 1, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about how users interact with their sites.

Cookies contain information that is transferred to your device's hard drive and help us recognize your browser and capture certain information. They enable our website to remember your actions and preferences over time, so you don't have to keep re-entering them whenever you return to our site.

2. How We Use Cookies

polysteplab uses cookies for several purposes to enhance your learning experience:

  • Essential Functionality: Enable core website features and user authentication
  • Personalization: Remember your preferences, settings, and learning progress
  • Performance: Analyze how you use our platform to improve our services
  • Security: Protect against fraud and maintain platform security
  • Analytics: Understand user behavior and optimize our learning platform
  • Marketing: Deliver relevant content and advertisements (where permitted)

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

Cookie Name Purpose Duration
session_id Maintains user session and login status Session
csrf_token Security protection against cross-site request forgery Session
language_pref Remembers your language preference 1 year
cookie_consent Stores your cookie preference choices 1 year

3.2 Performance Cookies

These cookies help us understand how visitors interact with our website and learning platform:

Cookie Name Purpose Duration
_ga Google Analytics - tracks user sessions and behavior 2 years
_gid Google Analytics - distinguishes users 24 hours
_gat Google Analytics - throttles request rate 1 minute
hotjar_session Hotjar - user session recordings for UX improvement 30 minutes

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization:

Cookie Name Purpose Duration
user_preferences Stores learning preferences and settings 1 year
theme_choice Remembers dark/light mode preference 1 year
progress_tracker Maintains learning progress and achievements 2 years
lesson_state Saves current lesson position and progress 30 days

3.4 Targeting/Advertising Cookies

These cookies are used to deliver relevant advertisements (only with your consent):

Cookie Name Purpose Duration
_fbp Facebook Pixel - tracks conversions and retargeting 3 months
google_ads Google Ads - conversion tracking and remarketing 90 days
linkedin_insights LinkedIn - professional targeting and analytics 1 year

4. Third-Party Cookies

We work with trusted third-party service providers who may also set cookies on your device:

4.1 Analytics Services

  • Google Analytics: Provides website traffic and user behavior analytics
  • Hotjar: Offers heatmaps and user session recordings for UX improvement
  • Mixpanel: Tracks user engagement and feature usage

4.2 Communication Tools

  • Intercom: Powers our customer support chat functionality
  • Zoom: Enables video conferencing for live classes
  • Twilio: Facilitates SMS and communication services

4.3 Payment Processing

  • Stripe: Securely processes payments and subscriptions
  • PayPal: Alternative payment processing option

4.4 Social Media Integration

  • Facebook: Social login and sharing features
  • Google: Social login and YouTube video embedding
  • LinkedIn: Professional networking integration

5. Cookie Duration

Cookies may be either "session" cookies or "persistent" cookies:

Session Cookies

These are temporary cookies that are deleted when you close your browser. They help maintain your session while navigating our platform.

Persistent Cookies

These remain on your device for a specified period or until manually deleted. They remember your preferences across sessions.

6. Managing Cookie Preferences

You have several options for managing cookies on our platform:

6.1 Cookie Settings

Use our cookie preference center to:

  • Accept or reject different categories of cookies
  • View detailed information about each cookie type
  • Update your preferences at any time
  • Withdraw consent for non-essential cookies

6.2 Browser Settings

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Site permissions > Cookies and site data

7. Do Not Track

Some browsers include a "Do Not Track" feature that signals websites not to track your browsing activity. Currently, there is no universal standard for how websites should respond to these signals.

We respect your privacy choices and are monitoring developments in this area. You can always use our cookie preference center to control tracking on our platform.

8. Cookie Security

We implement security measures to protect the information stored in cookies:

  • Secure transmission using HTTPS encryption
  • HttpOnly flags to prevent client-side script access
  • SameSite attributes to prevent cross-site request forgery
  • Regular security audits and updates
  • Minimal data storage in cookies

9. Changes to This Policy

We may update this Cookies Policy from time to time to reflect:

  • Changes in our cookie usage practices
  • New features or services
  • Legal or regulatory requirements
  • Industry best practices

We will notify you of any significant changes by updating the "Last updated" date at the top of this policy and, where appropriate, providing additional notice through our platform or email.

10. Contact Us

If you have any questions about our use of cookies or this Cookies Policy, please contact us:

Cookie Policy Contact

Email: privacy@polysteplab.com

Phone: +1 415-392-1234

Subject Line: Cookie Policy Inquiry

Mailing Address:
polysteplab Privacy Team
600 Montgomery Street
San Francisco, CA 94111
United States

Response Time: We will respond to cookie-related inquiries within 7 business days.

11. Additional Resources

For more information about cookies and online privacy, you may find these resources helpful: